Effective Date: 1st December 2024
Last Updated: 1st December 2024
Welcome to Blue Phoenix Enterprises UK Limited! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our services, including membership subscriptions, course purchases, and 1-2-1 coaching.
By using our services, you agree to the terms outlined in this policy. If you have any questions, feel free to contact us at gill.harvey@bluephoenixenterprises.com
1. Who We Are
We are Blue Phoenix Enterprises UK Limited, a company registered in England (Company No. 8811050), located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We provide membership services, training, coaching, and resources to help businesses thrive.
2. What Data We Collect
We collect the following personal information when you use our services:
· Name
· Email Address
· Payment Information (via Stripe and PayPal)
· Company Name and Address (for invoicing purposes)
We also collect cookies and other tracking data to improve your experience on our website. (See Cookies below for more details.)
3. How We Collect Data
Your data is collected when you:
· Sign up for a membership or purchase a course on our Podia-supported website.
· Complete a payment through Stripe, PayPal, or BACS (via invoices raised in FreeAgent).
· Interact with our website, including subscribing to newsletters or using cookies for analytics.
4. How We Use Your Data
We use your personal data to:
· Provide the services and products you’ve purchased.
· Send newsletters, updates, and relevant marketing communications (only with your consent).
· Offer customer support and respond to inquiries.
· Conduct marketing and analytics to improve our services.
5. Who We Share Your Data With
We only share your data with trusted third parties necessary to provide our services:
· Podia: To manage our membership site and store customer information.
· Stripe and PayPal: For secure payment processing.
· FreeAgent: For invoicing (in the case of BACS payments).
· HubSpot: For managing customer relationships and communications as we grow.
We do not sell or share your data with other organisations for their marketing purposes.
6. Marketing Communications
We comply with the Privacy and Electronic Communications Regulations (PECR). You will only receive marketing emails or communications from us if:
· You have given explicit consent, or
· You are an existing customer, and the communication relates to similar services you have previously purchased from us.
You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at gill.harvey@bluephoenixenterprises.com
7. Data Storage and Retention
· Storage: Your data is securely stored in the UK and may also be stored on cloud platforms used by our trusted third-party providers. Below is a breakdown of how each provider manages your data:
o Podia: Podia may transfer and store data outside the UK/EU (e.g., in the United States). Podia complies with GDPR by using Standard Contractual Clauses, as outlined in their Data Processing Addendum.
o Stripe and PayPal: Payment data may be processed and stored outside the UK/EU. These providers use safeguards to comply with GDPR, including Standard Contractual Clauses or equivalent mechanisms.
o FreeAgent: FreeAgent may transfer your data to third parties or organisations in other countries. If this occurs, FreeAgent ensures your information is protected in accordance with applicable laws, such as:
§ Transferring to countries deemed adequate by the European Commission.
§ Using authorisations from relevant data protection authorities.
§ Implementing valid contracts with appropriate safeguards, such as Standard Contractual Clauses.
o HubSpot: Your data will be stored in the European Union (EU); however, some processing and storage may occur outside of that location, including in the United States or other regions where HubSpot or its sub-processors operate. HubSpot ensures appropriate safeguards, such as Standard Contractual Clauses, for any data transfers outside the UK/EU. However, HubSpot does not guarantee that regional hosting will meet all data residency requirements. For more information, refer to HubSpot's Regional Data Hosting Policy.
· Retention:
o For purchases or memberships, your data is kept for as long as is necessary to fulfil the service.
o If you have explicitly signed up to receive newsletters or other marketing communications, your data will be retained until you unsubscribe or request deletion.
o We retain data in compliance with legal and contractual obligations.
We ensure that all third-party providers adhere to GDPR and use mechanisms to protect your data when transferred outside the UK/EU.
8. Your Rights
As a user, you have the right to:
· Access your data: Contact us to find out what data we hold about you.
· Request corrections: If your data is inaccurate, we will update it upon your request.
· Request deletion: Ask us to delete your data, and we’ll comply unless required to keep it for legal or contractual reasons.
· Unsubscribe: Opt-out of newsletters and marketing communications at any time.
To exercise these rights, email us at gill.harvey@bluephoenxenterprises.com.
9. Cookies and Tracking
Our website, hosted on Podia, uses cookies to enhance your browsing experience and track website usage for analytics. We comply with the Privacy and Electronic Communications Regulations (PECR) by:
· Displaying a cookie banner on your first visit to obtain your consent for non-essential cookies (e.g., analytics or marketing).
· Allowing you to manage your cookie preferences at any time.
What Are Cookies?
Cookies are small text files stored on your device that help us improve your experience by:
· Remembering your preferences.
· Understanding how you use our website to improve its functionality.
· Supporting marketing efforts.
Types of Cookies We Use
1. Essential Cookies: These are required for basic website functionality, such as enabling you to log in or make purchases.
2. Analytics Cookies: These help us understand how visitors interact with the website, improving usability and performance. For example, we may use Google Analytics or similar tools.
3. Marketing Cookies: These allow us to personalise content and ads based on your interests.
Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling some cookies may affect your experience on the site. For more details, refer to Podia's Cookie Policy.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child’s data has been collected, we will delete it promptly.
11. Data Security
We use secure systems and third-party platforms to protect your data. While no system is 100% secure, we take all reasonable steps to ensure your information is safeguarded.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or services. Any updates will be posted on this page, and where appropriate, we will notify you by email or through your account. Please review this policy regularly to stay informed about how we protect your data.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:
Email: gill.harvey@bluephoenixenterprises.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.